Provider Information
Operator of the webshop: HR Global Invest Ltd., represented by: Róbert Czövek
Registered office: 1195 Budapest, Batthyány u. 26., Hungary
Customer service contact: info@tarkino.com
E-mail: info@tarkino.com
VAT number: HU33083643
Company registration number: 01-09-458226
Through the webshop available at www.tarkino.com (hereinafter "webshop"), by ordering products available in the webshop, the person placing the order ("Customer") automatically accepts these General Terms and Conditions ("Terms") and acknowledges them as binding. Acceptance of these Terms is a precondition for placing an order and concluding a contract through the webshop. If the Customer does not wish to accept the terms set out in these Terms, instead of ordering through the webshop, they are entitled to contact the Provider's customer service, who will inform them of alternative ways to conclude a contract.
Purchasing through the webshop does not require registration; it can also be used as a guest user by providing the details requested during the order process.
These Terms apply to the developmental content (worksheets, workbooks, games) made available and uploaded by the Provider on www.tarkino.com, as well as to online professional consulting and the sale of physical products. The supplementary content, products, and consulting services offered by the Provider qualify as developmental/educational in nature — that is, the webshop sells downloadable worksheets and games usable for the skill development of preschool and school-age children, and provides consulting services online.
These Terms also cover the physical products sold in the tarkino.com webshop. The Provider informs customers of the essential characteristics of the products available in the webshop in the descriptions provided for each product.
The Customer acknowledges that by visiting the website, they accept and acknowledge that the entire content of the website is protected by copyright. Content, images, videos, or text/text excerpts may only be copied from the site and used on another site or forum with the Provider's prior written consent. Otherwise, the Provider will initiate legal proceedings against the infringement in accordance with applicable copyright and criminal law provisions in force in the relevant jurisdiction.
The Customer further acknowledges that the themes and content of the materials and course content found on www.tarkino.com (hereinafter: "Educational Material") are protected by copyright. Publishing the Educational Material in printed media, public presentations, or in any written or spoken form, in a lecture, or on any other online platform without the author's (the Provider's) prior written consent will result in legal proceedings being initiated against the infringement in accordance with applicable copyright law.
The Customer may browse and review product information in the webshop without placing an order, or prior to doing so. Each product listing includes its name, price, category, any applicable discount, a product description, and a photo of the product. The Provider assumes no responsibility if a product does not deliver the effect expected by the consumer and excludes all liability relating to the extent of any developmental progress.
While browsing, the Customer may select products, which are added to the Customer's virtual cart by clicking the "Add to Cart" button. The Customer collects the products they wish to purchase in their cart. The Customer can continuously track the contents of the cart, together with the total price of the products it contains, by clicking the cart icon. After placing the desired products in the cart, the Customer can view a summary of the cart contents (the name, quantity, and price of the products in the cart, as well as the total shipping cost, if any) by clicking the cart icon.
The Customer is entitled to review and modify the contents of the cart before submitting the order. The Customer can pay for the products via bank transfer in advance, online card payment, or, for certain products, cash on delivery. If a given product is available for cash-on-delivery payment, this option becomes available on the checkout page once the product has been added to the cart. Online card payments are processed through the Barion payment system. Card details are never transmitted to the merchant. Barion Payment Zrt., the provider of this service, is a financial institution supervised by the National Bank of Hungary, under licence number H-EN-I-1064/2013.
After reviewing the cart, the Customer proceeds to the Checkout page by clicking "Proceed to Checkout." The Customer must then complete the following steps to place the order: first, the Customer must select the delivery and payment method on the Checkout page. Second, the Customer must provide the shipping and billing details. Finally, under the "Confirm Order" tab, the Customer can finalize the order for the selected products, where they again have the opportunity to view and check the products being ordered, their price, quantity, and the shipping cost.
If the Customer wishes to make changes to their order, they can use the back-navigation buttons to return to the relevant section and modify the entered details. To submit the order to the Provider, after completing the above steps, the Customer must click the "Complete Purchase" button, and beforehand must tick the checkbox confirming acceptance of the Terms and Conditions and the Privacy Policy. At this point, the Customer again has the option to view and read the relevant documents by clicking on the "Terms and Conditions" and "Privacy Policy" text next to the checkbox. After the order is submitted, an informational message appears on the webshop, showing the order-related details and information. Following this, an order confirmation email is sent to the email address provided by the Customer without delay, but no later than 48 hours after the Provider receives the order.
The order confirmation email is automatic and confirms the Provider's acceptance of the order, but it does not specify a delivery date. If the confirmation email is not received by the Customer within 48 hours of the Provider receiving the order, the Customer is released from their obligation to be bound by the offer. Customers may place orders 24 hours a day, every day. A contract between the Customer and the Provider is formed at the time the order is placed. The contract qualifies as a contract concluded in writing.
Before completing the order, the Customer can always go back to a previous step to correct entered information. They can remove the entire quantity from the cart or change the quantity. Once the order has been placed, the Customer can no longer modify the details themselves. The Customer may notify the Provider of any error, and the Provider is obliged to correct it to the extent possible.
The Provider is entitled to unilaterally and immediately cancel the Customer's registration and to unilaterally withdraw from already confirmed orders if it has reason to believe that the Customer has violated these Terms, or intends to use the webshop in a way that enables fraud or abuse.
Once the Customer has confirmed the contents of the cart, they can pay for the products via bank transfer in advance, online card payment, or, for certain products, cash on delivery.
Online card payments are processed through the Barion payment system. Card details are never transmitted to the merchant. Barion Payment Zrt., the provider of this service, is a financial institution supervised by the National Bank of Hungary, under licence number H-EN-I-1064/2013.
Cash-on-delivery payment is available for certain products. In the case of cash-on-delivery payment, after the order is placed, the Provider sends the ordered products as a cash-on-delivery parcel, and the Customer must pay the cash-on-delivery amount upon delivery. The Customer is required to reimburse the logistics costs (packaging, shipping) for cash-on-delivery parcels that are not collected. Once the parcel is returned, the Provider issues an invoice for these costs and sends it to the Customer by email.
In the case of bank transfer, after approving and submitting the order, the Customer automatically receives an email notification from the Provider's system at the address they provided, containing the transfer details. In the case of payment via Barion, the Customer is redirected from checkout to the payment provider's website, where the payment is processed. Upon successful payment, the Customer is returned to the Provider's website; in the event of an unsuccessful payment, the Customer is likewise returned to the site, where they are informed that the payment failed. The Customer may then attempt the payment again.
The prices shown for products are the gross unit offer price of the product, expressed in the currency displayed on the relevant storefront. The offer price is valid at the given moment and only becomes final once the Customer has correctly completed all steps of the ordering process and finalized the order by confirming it. The final price is the price of the product plus the shipping service, inclusive of value-added tax and other public charges, as also reflected in the order confirmation email.
The Provider assumes no liability for prices displayed incorrectly, in a manner recognizable by anyone, despite its due care and/or due to a system error, nor for obviously erroneous prices that deviate significantly from the price customary for the given product on the relevant market (e.g., 0.00). In such cases, the Provider is not obliged to supply the product at the incorrectly displayed price. In the case of an incorrectly displayed price, the Provider will, in or after the order confirmation, offer the Customer the option to purchase the product at its correct price, and the Customer may then decide whether or not to proceed with the purchase at the correct price. The Provider sends the invoice to the Customer electronically, by email, in PDF format.
4.1 Delivery Address
Any delivery address may be provided where the Customer can be reached and undertakes to accept the ordered products. If the Customer wishes to have products delivered to an address outside the areas served by the webshop, they are entitled to contact the Provider's customer service instead of ordering through the webshop, who will provide information on delivery options for that location. The delivery address may differ from the billing address. Parcels containing ordered products are delivered by GLS, ExpressOne, or MPL courier services.
4.2 Delivery Methods
The following delivery methods are available in the webshop:
4.3 Delivery Deadline
For physical products, the Provider processes the order within 48 hours and then hands it over to the delivery service provider. Delivery typically takes place within 1–5 business days.
Orders placed on non-business days (weekends, public holidays, days off) are received and processed by the Provider starting on the following business day.
For electronic, PDF-format orders, the Provider makes the product available to the Customer by sending, within 48 hours of payment, an email containing a link from which the Customer can download the content. If the Customer orders a printed, paper-based version of a product by post, the Provider undertakes to ship the product via courier within 5 days of payment.
4.4 Shipping Costs
Orders of any value may be placed through the webshop; there is no minimum order amount. The shipping cost is displayed at the time of ordering, in line with the delivery company's current rates.
Delivery is free of charge for orders exceeding the value threshold indicated in the webshop at checkout.
4.5 Failed Delivery
If, for any reason, the Customer does not accept the ordered products after they have been ordered, confirmed by the Provider, and delivered within the agreed timeframe (including cases where delivery fails because the Customer has not paid the full purchase price and shipping cost, or because the Customer cannot be found or reached at the delivery address), the Provider is entitled to withdraw from the contract by unilateral declaration, without setting an additional deadline or having to prove loss of interest in performance.
5.1 Statutory Warranty for Defects
In the event of defective performance by the Provider, the Customer may assert a warranty claim against the Provider in accordance with the applicable civil law provisions on consumer contracts in force in the EU and in the Provider's country of establishment. At the Customer's choice, the Customer may assert the following warranty claims: they may request repair or replacement, unless fulfilling the claim chosen by the Customer is impossible or would involve disproportionate additional costs for the Provider compared to fulfilling another available claim.
5.2 Guarantee
5.2.1. In accordance with applicable EU and national consumer protection legislation on mandatory guarantees for certain durable consumer goods, the Provider provides a mandatory guarantee for products reaching the relevant statutory value threshold, as listed under the applicable regulation. This guarantee applies exclusively to Users who qualify as consumers.
5.2.2. Duration of the guarantee (in line with applicable national implementing legislation):
These deadlines are preclusive. The guarantee period begins on the date the product is handed over to the User, or, in the case of installation, on the date of installation.
5.2.3. The Provider makes the guarantee certificate available to the User electronically, no later than the day following delivery of the product. A guarantee claim may be asserted using the guarantee certificate or, in its absence, the invoice or receipt proving the purchase.
5.2.4. The Provider aims to carry out any repair or replacement within 15 days at most; if this takes longer, the User will be informed. If, during the first repair within the guarantee period, it is determined that the product cannot be repaired, the Provider will replace it within 8 days, or, if replacement is not possible, refund the purchase price within 8 days. The same applies if the repair is not completed within 30 days, or if the product develops a fault for the fourth time.
5.2.5. The guarantee does not cover defects resulting from improper use not in accordance with the intended purpose or the user manual, improper handling, unauthorized modification, force majeure, or wear and tear arising from normal use (e.g., batteries, wearing parts).
5.2.6. For products not covered by the applicable mandatory guarantee regulation, the Provider does not offer a mandatory guarantee; however, this does not affect the User's statutory and product liability warranty rights. For certain products, the manufacturer may offer a voluntary guarantee (manufacturer's warranty), the terms of which are set out in the warranty card provided by the manufacturer.
5.2.7. For the same defect, the User may not simultaneously and in parallel assert both a statutory warranty claim and a guarantee claim, or both a product liability claim and a guarantee claim.
In addition to the 14-day right of withdrawal granted to Consumers under applicable EU legislation — in particular Directive 2011/83/EU on consumer rights, as implemented in national law — the Provider voluntarily offers an extended 30-day withdrawal option for physical products purchased in the webshop.
The Consumer is entitled to withdraw from the purchase without giving any reason within 30 calendar days from the date of receipt of the product. In the event of withdrawal, the product must be returned to the Provider without undue delay, and at the latest within 14 days of communicating the withdrawal. The direct cost of returning the product is borne by the Consumer, unless the Provider states otherwise.
The Provider will refund the amount paid by the buyer within 14 days at the latest of receiving the returned product, or of receiving credible proof that the product has been sent back, in accordance with applicable legislation.
The Consumer is liable only for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.
The voluntary 30-day withdrawal option applies exclusively to physical products purchased in the webshop.
For digital, downloadable products, by finalizing the order and giving explicit consent to begin the download, the Customer acknowledges that, in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights (as implemented in national law), they lose their right of withdrawal once performance has begun.
The Provider allows the Customer to electronically cancel the order up until fulfillment of the order has begun. For digital products, this is possible up until the download link has been sent. For physical products, the Customer is notified by email when fulfillment begins. After fulfillment has begun, the order may only be cancelled or modified by contacting the Provider through one of its contact channels (email or phone), to the extent the processing status of the order still allows this.
7.1 Liability
When placing an order through the webshop, the Customer is presumed to have internet-user-level knowledge. The Provider is not liable under any circumstances for the following:
The Provider is not liable for incorrect performance resulting from incorrect data provided by the Customer. The information, parameters, images, prices, and stock data shown in the webshop are for informational purposes; the Provider assumes no liability for any errors therein and reserves the right to change prices.
The Customer is required to inspect the parcel item by item at the time of delivery and, if delivery is complete, to sign the delivery confirmation. Responsibility for the integrity of the parcel passes to the Customer upon delivery, so it is the Customer's responsibility to inspect the parcel at the time of delivery. Complaints regarding shortcomings raised after this point cannot be accepted by the Provider. If damage to the packaging or the product is noticed, the Customer may request that the courier draw up a report.
7.2 Data Processing, Data Protection
See: Privacy Policy
7.3 Complaint Handling
The Provider responds in writing to any complaint received by letter or electronically, with reasoning, within 30 days.
Customer service contact:
HR Global Invest Ltd., Phone: +36 30 746 8266, email: info@tarkino.com
The Seller archives all emails related to complaints and retains the records of complaints and copies of responses. The Provider investigates verbal complaints immediately and remedies them where necessary. If the Customer disagrees with how a complaint is handled, or if immediate investigation of the complaint is not possible, the Provider must, without delay, draw up a record of the complaint and its position on it, in accordance with the data content required under applicable consumer protection legislation, and must provide a copy of this record:
The Provider must respond to a written complaint substantively, in writing, within thirty days of receipt, and must take steps to communicate that response. The Provider must provide reasons if it rejects the complaint.
If the Provider and the Customer are unable to resolve a consumer dispute through negotiation, the Customer has the following legal remedies available:
Further information on the European Commission's Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
The Customer is responsible for orders placed from their user account, as well as for any transactions and statements made from the email address and phone number provided to the Provider. The Customer must immediately inform the Provider if they suspect that their password or any of their contact details have been or are being misused by third parties, or have been obtained by them.
The Provider is not liable to the Customer for any damage arising as a result of the Customer disclosing their password, or as a result of misuse of the password by the Customer or a third party.
These Terms have been prepared with regard to applicable EU legislation on electronic commerce and information society services (in particular Directive 2000/31/EC), applicable civil law governing consumer contracts, Directive 2011/83/EU on consumer rights (as implemented in national law), and other applicable legislation in force. Each provision of these Terms is independently valid. If a court or authority determines that any provision is unlawful or unenforceable, the remaining provisions shall remain in force and effect. If any part of the contract formed under these Terms is unenforceable, the unenforceability of that part shall not affect the remaining parts, which shall remain in force and effect.
These Terms are effective from January 1, 2025, for an indefinite period. By placing an order through the webshop, the Customer acknowledges these Terms and accepts them as binding. The Provider is entitled to unilaterally change, modify, and/or supplement these Terms, in accordance with applicable legislation. The amended Terms take effect on the date they are published on the webshop's website.
Dated: Budapest, January 1, 2025
Mail: info@tarkino.com Phone: +36307468266